DOMESTIC RETURNS & EXCHANGES

If you are not completely satisfied with your online purchase, you can send it back to us for a refund or exchange within 30 days of purchase. The package must arrive at our offices within those 30 days for the return or exchange to be considered valid.

Before getting started, please check below to see if your item is eligible for a return or exchange.

• All returned merchandise must be in its original condition with no signs of wear or damage. The items must be in their original packaging which includes pouches and boxes.
• Sale items, special orders, and custom jewelry are final sale and cannot be returned or exchanged. We encourage you to contact us with any questions you may have before purchasing a sale item or custom jewelry from us.
• We offer free gifts on eligible purchases over $249. If you decide to return your purchase it's required to return the free gift as well. Failure to return the free gift with your order will result in a charge of the full retail price of the free gift item.

Easy Returns and Exchanges with Loop Returns

To initiate a return or exchange, please visit nialaya.loopreturns.com

We strive to make your returns and exchanges as seamless as possible through our Loop Returns portal. Please note that customers are responsible for return shipping costs, which are calculated during the return process. Additionally, a $20 processing and handling fee applies to all domestic returns and exchanges. Thank you for understanding and for shopping with us!

Please allow up to 7 business days for us to process your return or exchange once it arrives at our offices. Once we verify that the merchandise is in good condition, we will send you a refund confirmation via email.

We are not responsible for lost packages and we cannot issue a refund if your package is lost or damaged. Please insure the package for the full amount of the merchandise you are sending back to us.

INTERNATIONAL RETURNS & EXCHANGES

If you are not completely satisfied with your online purchase, you can send it back to us for a refund or exchange within 30 days of purchase. The package must arrive at our offices within those 30 days for the return or exchange to be considered valid.

Before getting started, please check below to see if your item is eligible for a return or exchange.

• All returned merchandise must be in its original condition with no signs of wear or damage. The items must be in their original packaging which includes pouches and boxes.
• Sale items, special orders, and custom jewelry are final sale and cannot be returned or exchanged. We encourage you to contact us with any questions you may have before purchasing a sale item or custom jewelry from us.

Customer is responsible for all shipping costs unless the item is damaged or we made a mistake. Nialaya does not provide pre-paid return or exchange labels.

Easy International Returns and Exchanges with Loop Returns

To initiate a return or exchange, please visit nialaya.loopreturns.com

We strive to make your returns and exchanges as seamless as possible through our Loop Returns portal. Please note that international customers are responsible for return shipping to our Los Angeles office. Additionally, a $25 processing and handling fee applies to all international returns and exchanges. Thank you for understanding and for shopping with us!

Please allow up to 7 business days for us to process your return or exchange once it arrives at our offices. Once we verify that the merchandise is in good condition, we will send you a refund confirmation via email.

We are not responsible for lost packages and we cannot issue a refund if your package is lost or damaged. Please insure the package for the full amount of the merchandise you are sending back to us. We are not responsible for customs or duties.

Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. Please note that we do not cover any customs fees. Unfortunately, if the customer refuses to pay the customs fee at the time of the package arrival and chooses to return the order back to Nialaya, please be aware that this fee will be deducted from your return and it is still the responsibility of the customer.

LOS ANGELES STORE RETURNS & EXCHANGES

Returns or exchanges for in store purchases must be made within 30 days of purchase, accompanied by a receipt.

Sale items and custom jewelry are final sale and cannot be returned or exchanged.

CANCEL AN ORDER

If you need to cancel an order, please e-mail us within 4 hours of when you place your order.