If you are not completely satisfied with your online purchase, you can send it back to us for a refund or exchange within 30 days of purchase.

To initiate a return or exchange, please visit nialaya.loopreturns.com

We strive to make your returns and exchanges as seamless as possible through our Loop Returns portal. Please note that domestic customers are responsible for return shipping costs, which are calculated during the return process. International customers are responsible for providing their own return shipping label and to ship returns and exchanges back to our Los Angeles office. Additionally, a $20 processing and handling fee applies to all domestic returns and exchanges and a $25 processing and handling fee applies to all international returns and exchanges. Thank you for understanding and for shopping with us!

Please allow 5 business days for us to process your return or exchange.

Sale items, custom orders, and custom jewelry are final sale and cannot be returned or exchanged. All returned merchandise must be in its original condition.

The customer is responsible for all shipping costs unless the item is damaged, or if we made a mistake.

Please note, we are not responsible for lost packages and we cannot issue a refund if your package is lost or damaged. Please insure the package for the full amount of the merchandise you are sending back to us.

Please visit our Returns & Exchanges page for more details.

LOS ANGELES STORE RETURN/EXCHANGE POLICY

In-store purchases can be exchanged or refunded within 30 days of purchase with a receipt. Sale items and custom jewelry are final sale.

CANCEL AN ORDER

If you need to cancel an order you must e-mail us within 4 hours of when you place your order.

We offer free gifts on eligible purchases of $249 and up. If you decide to return your purchase its required to return the free gift as well. Failure to return the free gift with your order will result in a charge of the full retail price of the free gift item.

If the product you ordered doesn’t fit properly or is not to your liking you can exchange it within 30 days of receiving it.

Customer is responsible for all shipping costs unless the item is damaged, or if we made a mistake.

To initiate a return or exchange, please visit nialaya.loopreturns.com

All SALE items and custom jewelry are FINAL SALE and cannot be returned or exchanged.

We strive to make your returns and exchanges as seamless as possible through our Loop Returns portal. Please note that domestic customers are responsible for return shipping costs, which are calculated during the return process. International customers are responsible for providing their own return shipping label and to ship returns and exchanges back to our Los Angeles office. Additionally, a $20 processing and handling fee applies to all domestic returns and exchanges and a $25 processing and handling fee applies to all international returns and exchanges. Thank you for understanding and for shopping with us!

Once we have received your shipment, we’ll be in touch with you within 5 business days with information on your exchange.

Over the years we have worked hard to create the highest quality of handmade jewelry for our customers. Our quality is among the very highest in the industry and we are now able to offer a LIFETIME GUARANTEE on all items purchased on or after April 1, 2018 on NIALAYA.COM or in our Los Angeles Flagship Store only. Your first bracelet repair will be covered under this warranty. Please note that we do not offer lifetime guarantee on any items purchased outside of our own website or flagship store. Receipt must be presented to use the lifetime guarantee.

The guarantee covers the following for beaded bracelets and necklaces:

- Broken string, wire, or elastic

- Cracked beads

- Damaged lock or closure on beaded jewelry

- Broken wire on beaded bracelets

Please note that the guarantee does not cover plating issues, discoloration of beads and leather, broken and ripped necklaces, or damage due to normal wear and tear or improper storage of your items. Please review our jewelry care guide to minimize wear and tear on your jewelry.

We offer low cost repairs on broken necklaces, please contact our customer service team to learn more. 

The customer is still responsible for all shipping costs.

We offer a 2-year warranty on all Square Pendant Necklaces and we offer a 1-year warranty on all String Bracelets. If you have surpassed the 1-year warranty on your String Bracelet, we charge a $60 repair fee.

For any Beaded Bracelets under warranty that are missing beads, we charge a $5 replacement fee for 8MM beads and a $10 replacement fee for 10MM beads.

Repair & Resizing Fees:

-Elastic Bracelets: $40

-String Bracelet: $60

-Wire Bracelet: $60

-Beaded Necklaces: $60

-Necklace Chain: $40

-Necklace Locks/Clasp: $40

-Stone Replacement Repair Fee for Rings and Necklaces: $40

*Please note, sale items, special orders, and custom jewelry are final sale and cannot be returned or exchanged. All returned merchandise must be in its original condition.

If you’re unsure of your wrist or ring size, you can see our size guides here.

If you can't fit our sizes, we may be able to custom make our bracelets to fit you. Please get in contact with us by emailing customerservice@nialaya.com about any inquiry of custom sizes.

We’re unfortunately not able to customize ring sizes.

We offer a range of different sizes to make sure that your Nialaya piece fits you perfectly.

Our men’s bracelets vary from a size Small to a size Extra Large. You can see the exact measurements by expanding the question right above this one.

Most men’s rings are available in a size 8 to a size 12, with some rings being available in sizes 7, 13, and 14 as well.

Women’s bracelets span from a size Extra Small to a size Large.

Women’s rings come in sizes 3-8.

Please expand the question right above this one to see all exact measurements of our range of men's and women's bracelets and rings. 

Please note that all our pieces are crafted by hand and one-of-a-kind, and may therefore vary slightly in size, shape, and color.

If the product you ordered doesn’t fit properly you can exchange it within 30 days of receiving it.

To initiate a return or exchange, please visit nialaya.loopreturns.com

Customer is responsible for all shipping costs unless the item is damaged, or we made a mistake.

We offer customization of our beaded bracelets in our iDesign app. Please click here to learn more and please click here to make your custom bracelet.

We do not offer custom design on other bracelets than what’s available in the app above.

All custom designs are final sale and are not eligible for a return or exchange.

Available shipping methods within the continental US:

• USPS First Class Package (Up to 5 Business Days): Free on all orders $199+ USD
• USPS First Class Package (Up to 5 Business Days): Rate calculated at checkout
• USPS Priority Mail (Up to 2 Business Days): Rate calculated at checkout
• FedEx Priority Overnight (Next-Day to 2-Day delivery): $39 USD

*Overnight Shipping Cutoff: Kindly note that any FedEx Priority Overnight order placed after 4pm (PST) will be processed and shipped on the following business day.

Orders are shipped Monday - Friday, excluding holidays. Please note that occasionally in-stock items may be temporarily out of stock or back-ordered. We will make every effort to communicate any shipping delay within 24 hours of your order.

Please notes that we are not able to ship to PO, APO, or FPO boxes.

A signature upon delivery is required for orders over $500.

For more details on our domestic shipping options please visit our shipping page.

• FedEx International Express Shipping (Up to 7 Business Days): Free on all orders $199+ USD
• FedEx International Express Shipping (Up to 7 Business Days): $9.99 USD

No extra taxes, duties, or custom fees are charged on international orders. Nialaya covers all import taxes and duties for you.

*The indicated shipping timeline does not include weekends, holidays, and any unforeseeable delays on the courier's end, such as weather and traffic.

At this time, we unfortunately do not ship to the following countries/regions: Algeria, Argentina, Ascension Island, Brazil, China, Egypt, Faroe Islands, Canary Islands (Las Palmas & Santa Cruz de Tenerife), Greenland, Honduras, Iceland, India, Morocco, Niger, Nigeria, Russia, Tristan da Cunha, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Mozambique, Namibia, Réunion, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, and Zimbabwe.

If your country is on this list, we recommend visiting FarFetch to shop online for Nialaya products.

For more details on our international shipping options please visit our shipping page.

Once your order has been shipped, we'll e-mail you a shipping confirmation with a tracking number that you can use to track your order.

There can be occasional customs or courier delays which may affect your delivery timeframe, which unfortunately is beyond our control. Please ensure your delivery address and phone number are correctly entered, and that your delivery address is attended during business hours to ensure you are able to accept delivery of your package.

If your package never showed up, please contact the delivery company used to resolve this issue.

If they claim the package was delivered and are unable to help you, please get in contact with our customer service by emailing customerservice@nialaya.com and we'll be happy to help you resolve this.

LOST PACKAGES

There can be occasional customs or courier delays which may affect your delivery timeframe, which unfortunately are beyond our control. Please ensure your delivery address and phone number are correctly entered, and that your delivery address is attended during business hours to ensure you are able to accept delivery of your package.

If your package never showed up, please contact the delivery company used to resolve this issue.

If they claim the package was delivered and are unable to help you, please get in contact with our customer service by emailing customerservice@nialaya.com and we'll be happy to help you resolve this.

Please note, we are not responsible for lost packages, and we cannot issue a refund if your package is lost or damaged. Please insure the package for the full amount of the merchandise you are sending back to us. We are not responsible for missing packages.

Our shipping and processing times depend on the items you're ordering.

All of our Pre-Order items ship out as soon as they are available (typically 1-2 weeks). 

For Pre-Orders, we oftentimes do not have all the materials on hand to make your item, but once we do, we'll be able to make your item and ship it out.

You can still purchase pre-order items on our site and your order will be added to the queue to be fulfilled and shipped as soon as they are available!

Use your jewelry - but with care.

Remove your jewelry when you:

Sleep

Play Sports

Shower, Bath, Swim

Beware of blows and bumps: Jewelry - especially with gemstones - can be fragile, so beware.

Storage:

The best thing is to store your jewelry in small cloth bags or small plastic bags so that they are separate and do not scratch up against each other. All Nialaya items come with a Nialaya pouch and box that you can store your jewelry in.

Advice on cleaning your jewelry at home:

The following products are recommended for cleaning and polishing your jewelry:

Polish cloth - Regular universal cloth.

If you didn't find the answer to your question above, please email our customer service team at customerservice@nialaya.com so we can help you.