ONLINE RETURN/EXCHANGE POLICY (DOMESTIC AND INTERNATIONAL)

If you are not completely satisfied with your online purchase, you can send it back to us for a refund or exchange within 30 days of purchase.

To initiate a return or exchange, please visit nialaya.loopreturns.com

We strive to make your returns and exchanges as seamless as possible through our Loop Returns portal. Please note that domestic customers are responsible for return shipping costs, which are calculated during the return process. International customers are responsible for providing their own return shipping label and to ship returns and exchanges back to our Los Angeles office. Additionally, a $20 processing and handling fee applies to all domestic returns and exchanges and a $25 processing and handling fee applies to all international returns and exchanges. Thank you for understanding and for shopping with us!

Please allow 5 business days for us to process your return or exchange.

Sale items, custom orders, and custom jewelry are final sale and cannot be returned or exchanged. All returned merchandise must be in its original condition.

The customer is responsible for all shipping costs unless the item is damaged, or if we made a mistake.

Please note, we are not responsible for lost packages and we cannot issue a refund if your package is lost or damaged. Please insure the package for the full amount of the merchandise you are sending back to us.

Please visit our Returns & Exchanges page for more details.

LOS ANGELES STORE RETURN/EXCHANGE POLICY

In-store purchases can be exchanged or refunded within 30 days of purchase with a receipt. Sale items and custom jewelry are final sale.

CANCEL AN ORDER

If you need to cancel an order you must e-mail us within 4 hours of when you place your order.

EXCHANGE POLICY

If the product you ordered doesn’t fit properly or is not to your liking you can exchange it within 30 days of receiving it.

Customer is responsible for all shipping costs unless the item is damaged, or if we made a mistake.

To initiate a return or exchange, please visit nialaya.loopreturns.com

All SALE items and custom jewelry are FINAL SALE and cannot be returned or exchanged.

We strive to make your returns and exchanges as seamless as possible through our Loop Returns portal. Please note that domestic customers are responsible for return shipping costs, which are calculated during the return process. International customers are responsible for providing their own return shipping label and to ship returns and exchanges back to our Los Angeles office. Additionally, a $20 processing and handling fee applies to all domestic returns and exchanges and a $25 processing and handling fee applies to all international returns and exchanges. Thank you for understanding and for shopping with us!

LIFETIME GUARANTEE

Over the years we have worked hard to create the highest quality of handmade jewelry for our customers. Our quality is among the very highest in the industry and we are now able to offer a LIFETIME GUARANTEE on all items purchased on or after April 1, 2018 on NIALAYA.COM or in our Los Angeles Flagship Store only. Your first bracelet repair will be covered under this warranty. Please note that we do not offer lifetime guarantee on any items purchased outside of our own website or flagship store. Receipt must be presented to use the lifetime guarantee.

The guarantee covers the following for beaded bracelets and necklaces:

- Broken string, wire, or elastic

- Cracked beads

- Damaged lock or closure on beaded jewelry

- Broken wire on beaded bracelets

Please note that the guarantee does not cover plating issues, discoloration of beads and leather, broken and ripped necklaces, or damage due to normal wear and tear or improper storage of your items. Please review our jewelry care guide to minimize wear and tear on your jewelry.

We offer low cost repairs on broken necklaces, please contact our customer service team to learn more. 

The customer is still responsible for all shipping costs.

We offer a 2-year warranty on all Square Pendant Necklaces and we offer a 1-year warranty on all String Bracelets. If you have surpassed the 1-year warranty on your String Bracelet, we charge a $60 repair fee.

For any Beaded Bracelets under warranty that are missing beads, we charge a $5 replacement fee for 8MM beads and a $10 replacement fee for 10MM beads.

Repair & Resizing Fees:

-Elastic Bracelets: $40

-String Bracelet: $60

-Wire Bracelet: $60

-Beaded Necklaces: $60

-Necklace Chain: $40

-Necklace Locks/Clasp: $40

-Stone Replacement Repair Fee for Rings and Necklaces: $40

*Please note, sale items, special orders, and custom jewelry are final sale and cannot be returned or exchanged. All returned merchandise must be in its original condition.

JEWELRY CARE

Use your jewelry - but with care.

Remove your jewelry when you:

Sleep

Play Sports

Shower, Bath, Swim

Beware of blows and bumps: Jewelry - especially with gemstones - can be fragile, so beware.

Storage:

The best thing is to store your jewelry in small cloth bags or small plastic bags so that they are separate and do not scratch up against each other. All Nialaya items come with a Nialaya pouch and box that you can store your jewelry in.

Advice on cleaning your jewelry at home:

The following products are recommended for cleaning and polishing your jewelry:

Polish cloth - Regular universal cloth.