Shipping
What shipping options are available on Nialaya.com?
SHIPMENT OPTIONS WITHIN THE US
- USPS First Class Package (Up to 5 Business Days): Free on orders $199+
- USPS First Class Package (Up to 5 Business Days): Rate calculated at checkout
- USPS Priority Mail (Up to 2 Business Days): Rate calculated at checkout
- USPS Priority Mail Express (Next-Day to 2-Day delivery): Rate calculated at checkout
Next Day Shipping Cutoff: Kindly note that any USPS Priority Mail Express order placed after 12pm (PST) will be processed and shipped on the following business day.
*The indicated shipping timeline does not include weekends, holidays, and any unforeseeable delays on the courier's end, such as weather and traffic.
INTERNATIONAL SHIPMENTS
*All shipping rates below are priced in USD.
|
United Kingdom
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $19.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Denmark
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $19.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Germany
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $24.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
France
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $29.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Switzerland
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $29.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Netherlands
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $27.90 | |
| Shipping Timeline | 3 - 4 business days* | |
| Norway | FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $39.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Spain
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $49.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Portugal
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $59.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Sweden
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $29.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Italy
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $49.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Canada
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $19.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Mexico
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $21.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Australia
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $19.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
New Zealand
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $29.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Japan
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $24.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Hong Kong
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $29.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Israel
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $79.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Austria
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $29.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Bulgaria
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $44.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Croatia
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $69.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Czech Republic
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $34.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Estonia
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $44.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Greece
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $79.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Hungary
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $44.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Kazakhstan
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $59.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Latvia
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $44.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Lithuania
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $44.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Malta
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $59.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Poland
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $27.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Romania
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $44.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Slovakia
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $29.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Slovenia
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $49.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Turkey
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $69.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Taiwan |
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $49.90 | |
| Shipping Timeline | 3 - 4 business days* | |
| Singapore | FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $39.90 | |
| Shipping Timeline | 3 - 4 business days* | |
| South Korea | FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $49.90 | |
| Shipping Timeline | 3 - 4 business days* | |
|
Other International
|
FedEx International Express Shipping | |
| $199 and above | Below $199 | |
| Free | $69.90 | |
| Shipping Timeline | 3 - 4 business days* | |
*The indicated shipping timeline does not include weekends, holidays, and any unforeseeable delays on the courier's end, like weather and traffic.
Duties and taxes are not included in the total at checkout for international orders. They are determined by the customs agency within the destination country. Assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the customer/recipient, and these fees are collected at the time of delivery. Please note that we do not cover any customs fees (with the exception of the countries listed below). Unfortunately, if the customer refuses to pay the customs fee at the time of the package arrival and chooses to return the order back to Nialaya, please be aware that this fee will be deducted from your return and it is still the responsibility of the customer.
No extra taxes or custom fees are charged for most of our orders to the EU*. Our Danish office handles all import taxes and duties for you.
Orders to the EU are shipped to our Danish offices from Los Angeles. You will receive a tracking number within 3-7 business days when the order leaves our Danish office. Please allow an additional 5-8 business days for delivery.
*These countries include: Germany, France, Spain, Greece, Austria, Croatia, Portugal, Italy, Czech Republic, Denmark, Estonia, Hungary, Poland, Romania, Slovakia, Slovenia, Belgium, Bulgaria, Cyprus, Finland, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, and Sweden.
At this time, we unfortunately do not ship to the following countries/regions: Algeria, Argentina, Ascension Island, Brazil, China, Egypt, Faroe Islands, Canary Islands (Las Palmas & Santa Cruz de Tenerife), Greenland, Honduras, Iceland, India, Morocco, Niger, Nigeria, Russia, and Tristan da Cunha. If your country is on this list, we recommend visiting FarFetch to shop online for Nialaya products.
What payment methods are accepted on Nialaya.com?
We accept the following forms of payment on Nialaya.com: American Express, Visa, MasterCard, Discover, Amazon Payments and PayPal. Customers based in the U.S. can apply for our financing program, which will let you divide the payment over up to 6 months.
Will my Nialaya purchase arrived gift wrapped?
Yes, it will arrive in our exclusive pouch or a gift box. A certificate and care card are enclosed.
Can I include a personalized gift message with my purchase?
Yes, please make a note under “Special Instructions” before checking out.
How can I check an order I placed on Nialaya.com?
You can log into your account to track recent orders.
How can I make a return or exchange?
If you are not completely satisfied with your online purchase, you can send it back to us for a refund or exchange within 30 days of purchase.
To initiate a return or exchange, please visit nialaya.loopreturns.com
Please visit our Returns & Exchanges page for more details.
Does Nialaya offer warranty on its jewelry?
Over the years we have worked hard to create the highest quality of handmade jewelry for our customers. Our quality is among the very highest in the industry and we are now able to offer a LIFETIME GUARANTEE on all items purchased on or after April 1, 2018 on NIALAYA.COM or in our Los Angeles Flagship Store only. Your first three bracelet repairs will be covered under this warranty. Please note that we do not offer lifetime guarantee on any items purchased outside of our own website or flagship store. Receipt must be presented to use the lifetime guarantee.
The guarantee covers the following for beaded bracelets and necklaces:
- Broken string, wire, or elastic- Cracked beads
- Damaged lock or closure on beaded jewelry
- Broken wire on beaded bracelets
Please note that the guarantee does not cover plating issues, discoloration of beads and leather, broken and ripped necklaces, or damage due to normal wear and tear or improper storage of your items. Please review our jewelry care guide to minimize wear and tear on your jewelry.
We offer low cost repairs on broken necklaces, please contact our customer service team to learn more.
The customer is still responsible for all shipping costs.
We offer a 2-year warranty on all Square Pendant Necklaces and we offer a 1-year warranty on all String Bracelets. If you have surpassed the 1-year warranty on your String Bracelet, we charge a $50 repair fee.
For any Beaded Bracelets under warranty that are missing beads, we charge a $5 replacement fee for 8MM beads and a $10 replacement fee for 10MM beads.
Sale items, special orders, and custom jewelry are final sale and cannot be returned or exchanged. All returned merchandise must be in its original condition.
If you have a repair, please e-mail customerservice@nialaya.com for details on how to process your repair. Once we have received your repair at our office, we are not able to store your item for longer than 90 days.
